Healthcare Module
Hospitals & Clinics
Readiness pathway to the HLS Qualification Standard through the Healthcare Module, with three qualification levels.
HLS QualifiedHLS AdvancedHLS Excellence
Book the Scoping CallOur role
A common standard for international patient services
International patients do not experience clinical care in isolation. Their confidence is shaped by how clearly an organisation responds, how well each step is coordinated and how consistently they are supported before, during and after treatment or a health programme.
HLS International Council is an independent, private, non-profit association that develops and promotes voluntary international standards for these organisational, service and non-clinical processes.
HLS combines published standards, evidence-based assessment, structured training and practical consulting to give facilities, facilitators and partners a common reference point across medical tourism, thermal health and longevity.
Scope
HLS does not accredit clinical care and does not replace statutory licences, public accreditation, mandatory certifications or clinical approvals.
Who HLS serves
Designed for organisations across the health tourism market
Thermal & Medical Spa Module
Wellness Hotels, Thermal Resorts & Longevity Suppliers
Readiness pathway to the HLS Qualification Standard through the Thermal & Medical Spa Module, with the same three qualification levels.
HLS QualifiedHLS AdvancedHLS Excellence
Foundation training pathway
Facilitators & Medical Tourism Agencies
A Foundation pathway for structured, ethical patient facilitation, built around 10 micro-learning modules covering the international patient journey from professional role and first contact through coordination, privacy, responsible AI, follow-up and quality.
Compliance note: facilitator training develops non-clinical competence and does not confer a healthcare licence.
How HLS works
From diagnostic to independent Qualification
The pathway is structured, evidence-based and designed to move from current-state review to practical implementation and independent assessment.
- 1
Diagnostic
HLS maps the organisation’s current international patient pathway and identifies the gaps.
- 2
Roadmap
A plan is agreed with management, with owners, dates and defined actions.
- 3
Training
Relevant teams complete required or recommended course tracks and examinations.
- 4
Implementation
The organisation puts procedures, scripts, records and working practices into daily use.
- 5
Assessment
An independent assessment is carried out against the applicable HLS Standard, including evidence review.
HLS Qualification
Where requirements are met: the applicable Qualification, mark licence and HLS Register entry for the validity term defined by the Standard.
Purchasing HLS consulting or training services does not guarantee Qualification.
See the gap before you commit.Book the Scoping Call
Why service standards matter
Strengthen the pathway around clinical excellence
01
Reduce avoidable loss
Create clearer intake and response processes so international enquiries are less likely to be lost between teams or departments.
02
Build trust before first contact
Use a verified framework that helps patients and partners understand how international services are organised and supported.
03
Give teams a common framework
Align coordinators, clinical liaison staff and commercial teams around consistent communication and service processes.
04
Support defensible claims
Connect public-facing statements to documented evidence and defined processes.
05
Improve partner confidence
Give facilitators, referrers, agencies and other partners a published framework against which service organisation can be understood.
06
Connect to the HLS ecosystem
Qualified organisations can participate in an ecosystem that includes the HLS Register, professional networks, working groups, events and B2B connections.
Our standards framework
Built around documented requirements and evidence
Every HLS Qualification rests on four documented layers.
HLS standards address organisational, informational and service-level processes, not clinical care or medical protocols.
- 1The HLS StandardPublished criteria defining the requirements.
- 2Assessment criteriaExpectations known in advance.
- 3Evidence fileDocumentation submitted by the organisation.
- 4Independent assessmentThe formal qualification decision.
Membership
More than a qualification mark
HLS Membership brings together organisations and professionals working to improve international patient services. Members can contribute to industry standards, exchange knowledge, build international relationships and participate in a professional community around medical tourism, thermal health and longevity.
About MembershipThe HLS ecosystem
- HLS Register
- Directory
- Facilitator network
- B2B access
- Working groups
- HLS Global Observatory
- Members roundtables
- Congress and award events
- Matchmaking
- Professional and international visibility
Start here
Book the Scoping Call. See the gap before you commit.
Start with an introductory call and scope review. From there, HLS can carry out a structured diagnostic review and prepare a package proposal with the relevant scope, fees and dates.
HLS Qualification is an independent mark awarded against the applicable HLS Standard. It is not a government authorisation, medical licence or substitute for any clinical approval required in the organisation’s jurisdiction.
Book the Scoping Call