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Organisational Qualification · Healthcare Module

HLS Qualification for International Patient Services

Give Insurers another reason to trust your center

International business depends on clinical decisions. Standardise your international patient service, train your team, earn an HLS qualification and build trusted relationships with international facilitators and referral partners.

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HLS helps you
  • Standardise the International Patient Service
  • Train the team
  • Earn HLS Qualification
  • Build trusted relationships with facilitators and referral partners
Structure → Trust → Qualification → Referrals → Strategic access to the international distribution network
The problem is rarely the medicine.The standarts is making the organisation easy to trust, navigate and refer to.
International referrals cannot be scaled on goodwill and personal contacts alone.
HLS framework

A structured, verifiable International Patient Service

The HLS Standard focuses on the organisational and service processes surrounding the international patient journey, from first enquiry to follow-up after return. It is not clinical accreditation — HLS assesses the organisational service around care, not medicine itself.

01

Governance & Accountability

Clear ownership, roles and responsibilities.

02

Enquiry & Intake

Defined contact points, response standards and document flows.

03

Information & Communication

Clear, controlled and verifiable information.

04

Language & Cultural Support

Structured management of languages, interpreters and accessibility.

05

Financial Transparency

Clear quotations, changes, cancellations and referral relationships.

06

Documents, Privacy & Data

Controlled access, sharing, retention and digital tools.

07

Travel & Logistics

Arrival, accessibility, accommodation and contingency planning.

08

Facilitators & Partners

Due diligence, agreements, responsibilities and performance monitoring.

09

Follow-Up & Complaints

Defined handovers, escalation and case closure.

10

KPI & Improvement

A service that can be measured and improved.

LEVELS

Qualification structure

HLS-SQ-101 is the readiness pathway to the HLS Qualification Standard, Healthcare Module.

All facilities

HLS Core — 10 requirement areas

  1. C1Governance & Accountability
  2. C2Patient Journey Mapping
  3. C3Communication & Health Literacy
  4. C4Documentation & Provenance
  5. C5Privacy, Data & AI Controls
  6. C6Quotations & Financial Transparency
  7. C7Risk & Escalation
  8. C8Discharge Coordination, Follow-up & Complaints
  9. C9KPIs, Audit & Improvement
  10. C10Internal Coordination & Interfaces
Clinics & hospitals

Healthcare Specialist Track

  • Clinical & International Office Integration
  • International Admission, Stay & Discharge
  • Clinical-Organisational Interfaces & Escalation
  • Facilitators, Referrers & International Networks
Qualification levels

HLS Qualified

Required controls and core processes are formally implemented and supported by adequate evidence.

HLS Advanced

Higher maturity with consistent processes, defined KPIs and demonstrated operational stability.

HLS Excellence

Advanced practice, measured outcomes, continuous improvement and mature cross-functional and partner governance.

Pricing

HLS Qualification

Independent qualification of your International Patient Service against the HLS standard.

First step · HLS Site Inspection

Investment
From€1,000to€50,000

Choose the level of your investment in future success and profit. The fee depends on organisation type, scope, number of sites and assessment requirements.

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Get started

Book an HLS Scoping Call. See the gap before you commit.

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