Membership activity · 01
Book the Scoping CallAbout HLS · Health & Longevity Standards
A Global Community for Standards and Leadership
HLS is a professional association that creates an international ecosystem where members and partners can connect, exchange knowledge, contribute to standards development, and shape the future of international patient services.
We invite professionals and organisations to join HLS and help set the direction for the industry.
Membership and industry collaboration
A community helping shape international patient services
HLS membership brings together organisations and professionals involved in the future of international patient services.
Members contribute to industry standards, exchange knowledge, build international relationships and participate in initiatives designed to improve the international patient journey.
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HLS Working Groups
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Closed HLS Members Roundtables
Who we serve
Designed for the international health tourism ecosystem
Its work spans the medical tourism, thermal health and longevity sectors.
HLS works with organisations and professionals including:
- 01Hospitals
- 02Clinics
- 03Medical spas
- 04Thermal resorts
- 05Wellness hotels
- 06Longevity suppliers
- 07Medical tourism facilitators
- 08Medical tourism agencies
Our scope
Focused on the services around clinical care
HLS does not accredit clinical care. Its standards assess the organisation, quality and consistency of the non-clinical services and processes that support the international patient journey.
Outside HLS scope
Clinical care and medical protocols
HLS does not accredit clinical care.
Important clarification
HLS Qualification does not replace statutory licences, public accreditation, mandatory certifications or clinical approvals required in an organisation’s jurisdiction.
Within HLS scope
Non-clinical services and processes, including
- 01Patient journey organisation
- 02Communication and health literacy
- 03Documentation and provenance
- 04Privacy, data and responsible AI controls
- 05Quotations and financial transparency
- 06Risk and escalation processes
- 07Discharge, follow-up and complaints
- 08KPIs, audit and improvement
- 09Coordination between facilities, facilitators and international partners
What we do
Standards, training and independent qualification
HLS works across four core functions.
Certify
Qualification
Organisations can be independently assessed against the applicable HLS Standard and, when requirements are met, receive an HLS Qualification.
Set standards
Published criteria
HLS develops published, criteria-based standards for the organisational, service and non-clinical processes that shape the international patient pathway.
Train
Structured learning
HLS provides structured learning for the teams responsible for international patient coordination, communication, documentation, continuity and commercial support.
Award
Recognition
HLS recognises organisations and professionals that demonstrate alignment with its standards and qualification framework.
Founding team
Founded by people who work across the international patient journey
HLS was founded by professionals with experience across medical tourism, international marketing, digital patient journeys, wellness standards and quality systems.
Next step
Building a more consistent international patient journey
HLS provides a shared framework for organisations and professionals that want to strengthen the non-clinical services surrounding international care.
Through standards, training, implementation support and independent qualification, HLS helps create clearer expectations across the international patient ecosystem.
Book the Scoping CallStart with an introductory conversation to review your organisation, understand the relevant HLS pathway and identify the next appropriate step.